right of withdrawal


“Art. L. 121-21. – The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a telephone canvassing or off-premises, without having to give reasons for his decision, or to bear any costs other than those provided for in Articles L. 121-21-3 to L. 121-21-5. Any clause by which the consumer gives up his right of withdrawal is null.


You can exercise your right of withdrawal by sending your request by mail to the postal address “Kanité SAS, 94, avenue du Général de Gaulle – 94000 Créteil”, by fax to the number , or by email to hello(a)kanite-naturel.com.

Your request must be made within 14 days following your order, and must contain the following information

  • Name / Company name of the client
  • Contact details
  • Order number
  • Date of mailing

All products subject to a retraction request must be returned at the client’s expense to the address “Kanité SAS, 94, avenue du Général de Gaulle – 94000 Créteil” within a maximum period of fourteen days after the retraction request date.

This time limit is deemed to have been respected if you return the goods before the expiry of the fourteen-day period.

You are only responsible for the depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of this good.


In the event of your withdrawal from this Agreement, we will refund all payments received from you, including delivery charges (except for any additional charges arising from the fact that you have chosen a delivery method other than the cheaper standard delivery method offered by us) without undue delay and in any event no later than fourteen days from the day we are informed of your decision to withdraw from this Agreement.

We will refund you using the same method of payment you used for the original transaction, unless you expressly agree to a different method; in any case, this refund will not incur any costs for you.


Our withdrawal form is available on our dedicated page.