General Terms and Conditions of Sale


The present general conditions of sale apply to all sales concluded on the Kanité naturel website. The website is a service of :
  • The company Kanité
  • located at 94, avenue du Général de Gaulle 94000 Créteil, France
  • URL address of the website:
  • e-mail :
The customer declares to have taken knowledge and to have accepted the general conditions of sale before the ordering. The validation of the order is thus worth acceptance of the general conditions of sale.


The present general conditions express the entirety of the obligations of the parties. In this sense, the buyer is deemed to accept them without reservation. The present general conditions of sale apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels. They are accessible on the Kanité naturel website and will prevail, if necessary, over any other version or any other contradictory document. Seller and Buyer agree that these terms and conditions shall exclusively govern their relationship. The seller reserves the right to modify its general conditions from time to time. They will be applicable as soon as they are put online. If a condition of sale were to be lacking, it would be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France. The present general conditions of sale are valid until December 31, 2024.


The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from the website Kanité naturel. The present conditions only concern purchases made on the Kanité naturel website and delivered exclusively in mainland France or Corsica. For any delivery in the DOM-TOM or abroad, it is advisable to address a message to the following e-mail address:


The buyer acknowledges having been informed, prior to the placing of the order and the conclusion of the contract, in a legible and comprehensible manner, of the present general conditions of sale and of all the information listed in article L. 221-5 of the French Consumer Code. The following information is provided to the buyer in a clear and comprehensible manner:
  • the essential characteristics of the property;
  • the price of the property and/or the method of calculating the price;
  • if applicable, any additional transportation, delivery or postage charges and any other charges that may be due;
  • in the absence of immediate performance of the contract, the date or period within which the seller undertakes to deliver the goods, regardless of the price;
  • information relating to the identity of the seller, its postal, telephone and electronic contact details, and its activities, those relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, the existence and terms of implementation of guarantees and other contractual conditions.


The purchaser has the possibility of placing his order on line, starting from the catalog on line and by means of the form which appears there, for any product, within the limit of stocks available. The buyer will be informed of any unavailability of the product or good ordered. For the order to be validated, the buyer will have to accept, by clicking on the indicated place, the present general conditions. He will also have to choose the address and the mode of delivery, and finally validate the mode of payment. The sale will be considered as final:
  • after the sending to the buyer of the confirmation of the acceptance of the order by the salesman by electronic mail;
  • and after collection by the seller of the full price.
Any order implies acceptance of the prices and the description of the products available for sale. Any dispute on this point will intervene within the framework of a possible exchange and the guarantees mentioned below. In some cases, such as non-payment, wrong address or other problem on the buyer’s account, the seller reserves the right to block the buyer’s order until the problem is resolved. For any question relating to the follow-up of an order, the purchaser can call the following telephone number: 09 83 90 15 31 (cost of a local call), during the following days and hours: from Monday to Friday, from 9:00 am to 5:00 pm, or send an e-mail to the seller at the following e-mail address:


The online provision of the buyer’s credit card number and the final validation of the order will serve as proof of the buyer’s agreement:
  • payability of amounts due under the purchase order;
  • signature and express acceptance of all operations performed.
In case of fraudulent use of the credit card, the buyer is invited, as soon as this use is noticed, to send a message to the following e-mail address:


The seller provides the buyer with an order confirmation by e-mail.


The computerized registers, kept in the computer systems of the seller in reasonable conditions of security, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is made on a reliable and durable support that can be produced as evidence.


The products governed by the present general conditions are those which appear on the seller’s website and which are indicated as sold and shipped by the seller. They are offered within the limits of available stocks. The products are described and presented with the greatest possible accuracy. However, if errors or omissions have occurred in this presentation, the seller cannot be held responsible. Les photographies des produits ne sont pas contractuelles.


The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force at the time of the order, subject to availability on that date. The prices are indicated in euros. They do not take into account the delivery costs, invoiced in supplement, and indicated before the validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the price of the products in the online store. If one or more taxes or contributions, in particular environmental, were to be created or modified, in rise as in fall, this change could be reflected on the selling price of the products.


It is an order with obligation of payment, which means that the placing of the order implies a payment of the buyer. To pay for his order, the buyer has, at his choice, all the payment methods made available by the seller and listed on the seller’s website. The buyer guarantees the seller that he has the necessary authorizations to use the method of payment chosen by him, during the validation of the order form. The seller reserves the right to suspend any order processing and any delivery in case of refusal of authorization of payment by credit card from the officially accredited organizations or in case of non-payment. The seller reserves the right to refuse to make a delivery or to honour an order from a buyer who has not paid in full or in part for a previous order or with whom a payment dispute is being administered. The payment of the price is carried out in totality with the day of the order, according to the following methods:
  • credit card
  • paypal


Except in cases of force majeure or during periods of closure of the online store that will be clearly announced on the homepage of the site, the shipping times will be, within the limits of available stocks, those indicated below. The delivery times run from the date of registration of the order indicated on the order confirmation email. For deliveries in Metropolitan France and Corsica, the deadline is 3-4 days from the day after the buyer has placed his order, according to the following modalities: by Colissimo. At the latest, the deadline will be 30 working days after the conclusion of the contract. For the deliveries in the DOM-TOM or another country, the methods of delivery will be specified to the purchaser on a case by case basis. In the event of non-compliance with the agreed delivery date or delivery period, the buyer shall, before withdrawing from the contract, require the seller to perform within a reasonable additional period. In the absence of performance at the end of this new period, the buyer may freely break the contract. The purchaser must accomplish these successive formalities by registered letter with acknowledgement of receipt or by a writing on another durable medium. The contract shall be deemed to be terminated upon receipt by the seller of the letter or writing informing him of such termination, unless the professional has performed in the meantime. The purchaser may, however, withdraw from the contract immediately, if the above-mentioned dates or deadlines are an essential condition of the contract for him. In this case, when the contract is terminated, the seller is obliged to refund the buyer of the totality of the sums paid, at the latest within 14 days following the date on which the contract was terminated. In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the possibility to cancel his order. The buyer will then have the choice of requesting either a refund of the sums paid within 14 days at the latest of their payment, or the exchange of the product.


The delivery means the transfer to the consumer of the physical possession or control of the property. The ordered products are delivered according to the modalities and the time specified above. The products are delivered to the address indicated by the purchaser on the order form, the purchaser will have to take care of its exactitude. Any package returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer’s expense. The buyer can, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form. If the products are delivered with obvious damage due to transport, the buyer must inform the delivery company, here Colissimo or La Poste, without delay and contact Kanité SAS customer service immediately in order to allow the latter to deal with the claims as soon as possible. Any complaint concerning a damage related to the delivery made after the day of delivery may not be taken into account by Kanite SAS. If the products need to be returned to the seller, they must be requested from the seller within 14 days of delivery. Any claim made outside of this period will not be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions…).


The purchaser shall file with the seller on the day of delivery or at the latest on the first working day following delivery, any claim of error of delivery and/or non-conformity of the products in kind or in quality compared to the indications on the order form. Any claim made after this deadline will be rejected. The complaint can be made : – by e-mail to the following address: Any complaint not carried out in the rules defined above and within the time limits could not be taken into account and will release the salesman from any responsibility towards the purchaser. Upon receipt of the claim, the seller will assign an exchange number for the product(s) concerned and will communicate it by e-mail to the buyer. The exchange of a product can only take place after the attribution of the exchange number. In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging, in Colissimo Recommandé, to the following address: 94, avenue du Général de Gaulle, 94000 Créteil. The expenses of return are chargeable to the salesman.


In accordance with articles 1641 and following of the civil code, the seller is responsible for hidden defects that may affect the property sold. It is up to the buyer to prove that the defects existed at the time of the sale of the goods and are such as to render the goods unfit for the use for which they were intended. This guarantee must be implemented within two years from the discovery of the defect. The buyer can choose between the resolution of the sale or a reduction of the price in accordance with Article 1644 of the Civil Code.


Application of the right of withdrawal In accordance with the provisions of the consumer code, the buyer has a period of 14 days from the date of delivery of his order, to return any item that does not suit him and ask for an exchange or refund without penalty, except for the return costs which remain the responsibility of the buyer. The returns are to be made in their original condition and complete (packaging, accessories, instructions …) allowing their remarketing in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not accepted. The right of withdrawal can be exercised online, à l’aide du formulaire de rétractation disponible sur ce site internet . In this case, an acknowledgement of receipt on a durable medium will be immediately communicated to the buyer. Any other method of declaration of withdrawal is accepted. It must be unambiguous and express the will to withdraw. In case of exercising the right of withdrawal within the above-mentioned period, the price of the product(s) purchased and the delivery costs are refunded. The return costs are at the buyer’s expense. The exchange (subject to availability) or refund will be made within a period of , and at the latest, within 14 days from receipt by the seller of the products returned by the buyer under the conditions provided above. Exceptions According to article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts : supply of property which has been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;


Any circumstances beyond the control of the parties that prevent the performance of their obligations under normal conditions shall be considered as grounds for exemption from the obligations of the parties and shall result in their suspension. The party invoking the above-mentioned circumstances must immediately notify the other party of their occurrence, as well as of their disappearance. Will be considered as force majeure all facts or circumstances irresistible, external to the parties, unforeseeable, unavoidable, independent of the will of the parties and which could not be prevented by the latter, despite all reasonably possible efforts. Expressly, are considered as force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of the courts and French tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the stoppage of telecommunication networks or difficulties specific to telecommunication networks external to the customers. The parties will meet to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure lasts longer than three months, the present general conditions may be terminated by the injured party.


The content of the website remains the property of the seller, the sole owner of the intellectual property rights on this content. Buyers agree not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and is likely to constitute an infringement.


The personal data provided by the buyer are necessary for the processing of his order and the establishment of invoices. They may be communicated to the seller’s partners in charge of the execution, processing, management and payment of orders. The processing of information communicated through the Kanité naturel website has been declared to the CNIL. The buyer has a permanent right of access, modification, rectification and opposition with regard to the information concerning him/her. This right can be exercised under the conditions and according to the methods defined on the Kanité naturel website.


If one or several stipulations of the present general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their force and their scope.


The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to in these terms and conditions shall not be interpreted for the future as a waiver of the obligation in question.


The present general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.


The buyer can resort to a conventional mediation, in particular with the Commission of the mediation of consumption or with the existing authorities of sectorial mediation, or to any alternative mode of settlement of the disputes (conciliation, for example) in the event of dispute. The name, contact details and e-mail address of the mediator are available on our website. In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court settlement of online disputes between consumers and professionals in the European Union. This platform is accessible at the following link:


The present general conditions are subject to the application of French law. The competent court is the judicial court. It is so for the rules of substance as for the rules of form. In case of dispute or claim, the buyer will address in priority to the seller to obtain an amicable solution.



The personal data that are collected on this site are the following:
  • account opening: during the creation of the user’s account, his name, first name, e-mail address, postal address;
  • connection: when the user connects to the website, it records, in particular, his name, first name, connection data, usage data, location and payment data;
  • profile: the use of the services provided on the website makes it possible to fill in a profile, which may include an address and a telephone number;
  • payment: in the context of payment for products and services offered on the website, the website records financial data relating to the user’s bank account or credit card;
  • communication: when the website is used to communicate with other members, data concerning the user’s communications are temporarily stored;
  • cookies: cookies are used as part of the use of the website. The user has the possibility to deactivate the cookies from the settings of his browser.


The personal data collected from users is used to provide and improve the website services and to maintain a secure environment. Specifically, the uses are as follows:
  • access and use of the website by the user;
  • management of the operation and optimization of the website;
  • organizing the conditions of use of the Payment Services;
  • verification, identification and authentication of the data transmitted by the user;
  • offering the User the possibility of communicating with other users of the Website;
  • implementation of user assistance;
  • personalization of services by displaying advertisements according to the user’s browsing history and preferences;
  • prevention and detection of fraud, malicious software and management of security incidents;
  • management of possible disputes with users;
  • sending commercial and advertising information, according to the user’s preferences.


Personal data may be shared with third party companies in the following cases:
  • when the user uses the payment services, for the implementation of these services, the website is in relation with third party banking and financial companies with which it has contracts;
  • when the user publishes, in the free comment areas of the website, information accessible to the public;
  • when the user allows a third party’s website to access his/her data;
  • when the website uses service providers to provide user support, advertising and payment services. These service providers have limited access to the user’s data in order to provide these services and are contractually obliged to use it in accordance with the provisions of the applicable regulations on the protection of personal data;
  • if required by law, the website may carry out the transmission of data to follow up on claims made against the website and to comply with administrative and judicial procedures;
  • if the website is involved in a merger, acquisition, sale of assets or receivership, it may be required to sell or share all or part of its assets, including personal data. In such a case, users will be notified before any personal data is transferred to a third party.


The website implements organizational, technical, software and physical digital security measures to protect personal data from alteration, destruction and unauthorized access. However, it should be noted that the internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information over the internet. Implementation of user rights In accordance with the regulations applicable to personal data, users have the following rights, which can be exercised by sending a request to the following address:
  • the right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before implementing this right, the website may request proof of the user’s identity in order to verify its accuracy.
  • the right of rectification: if the personal data held by the website are inaccurate, they can request the update of the information.
  • the right of deletion of data: users may request the deletion of their personal data, in accordance with applicable data protection laws.
  • the right to restrict processing: users may request the website to restrict the processing of personal data in accordance with the assumptions provided for by the GDPR.
  • the right to object to the processing of data: users may object to their data being processed in accordance with the assumptions set out in the GDPR.
  • the right to portability: they can demand that the website gives them the personal data provided to it in order to transmit it to a new website.
Changes to this clause The website reserves the right to make changes to this privacy policy at any time. If a change is made to this data protection clause, the website undertakes to publish the new version on its website. The website will also inform users of the change by e-mail at least 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he/she has the possibility to delete his/her account.



Article L. 217-4: “The seller delivers goods in conformity with the contract and is responsible for defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.” Article L. 217-5: “The goods conform to the contract:
  1. If it is fit for the purpose usually expected of similar goods and, if applicable:
    • if it corresponds to the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
    • if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;
  2. Or if it has the characteristics defined by mutual agreement between the parties or is fit for any special purpose sought by the buyer, brought to the attention of the seller and accepted by the latter.”
Article L. 217-6: “The seller is not bound by the public statements of the producer or his representative if it is established that he did not know them and was not legitimately able to know them”. Article L. 217-7: “Defects of conformity which appear within a period of twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.For goods sold second-hand, this period is set at six months.The seller may rebut this presumption if it is not compatible with the nature of the goods or the defect of conformity claimed.” Article L. 217-8: “The buyer is entitled to demand that the goods conform to the contract. However, he may not contest the conformity by invoking a defect that he knew or could not ignore when he contracted. The same applies when the defect has its origin in the materials he himself supplied.” Article L. 217-9: “In the event of a lack of conformity, the buyer may choose between repairing or replacing the goods; however, the seller may not proceed according to the buyer’s choice if this choice entails a cost that is clearly disproportionate to the other method, given the value of the goods or the importance of the defect. He is then obliged to proceed, unless it is impossible, according to the method not chosen by the buyer.” Article L. 217-10: “If the repair and replacement of the goods are impossible, the buyer may return the goods and have the price refunded or keep the goods and have part of the price returned. The same option is open to him: 1° If the solution requested, proposed or agreed upon in application of article L. 217-9 cannot be implemented within a period of one month following the buyer’s complaint; 2° Or if this solution cannot be implemented without major inconvenience for the buyer, given the nature of the goods and the use he is seeking. The resolution of the sale cannot however be pronounced if the defect of conformity is minor.” Article L. 217-11: The application of the provisions of Articles L. 217-9 and L. 217-10 shall be without cost to the buyer. These same provisions do not prevent the awarding of damages. Article L. 217-12: “The action resulting from the lack of conformity is prescribed by two years as from the delivery of the property. Article L. 217-13: “The provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature which is recognized by the law. Article L. 217-14: “The recourse action may be exercised by the final seller against successive sellers or intermediaries and the producer of the tangible personal property, according to the principles of the Civil Code. Article L. 217-15: “The commercial guarantee is any contractual commitment by a professional to the consumer to reimburse the purchase price, replace or repair the goods or provide any other service related to the goods, in addition to his legal obligations to guarantee the conformity of the goods. The commercial guarantee is the subject of a written contract, a copy of which is given to the buyer. The contract specifies the content of the warranty, the terms of its implementation, its price, its duration, its territorial scope and the name and address of the guarantor. In addition, it clearly and precisely mentions that, independently of the commercial guarantee, the seller remains bound by the legal guarantee of conformity mentioned in articles L. 217-4 to L. 217-12 and that relating to defects in the thing sold, under the conditions provided for in articles 1641 to 1648 and 2232 of the civil code. The provisions of articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 as well as article 1641 and the first paragraph of article 1648 of the Civil Code are reproduced in full in the contract. In the event of non-compliance with these provisions, the warranty shall remain valid. The purchaser is entitled to avail himself of it.” Article L. 217-16: “When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the duration of the warranty that remained to run. This period runs from the date of the buyer’s request for intervention or from the time the item in question is made available for repair, if this availability is subsequent to the request for intervention.”


Article 1641: “The seller is bound by the warranty for latent defects in the thing sold which render it unfit for the purpose for which it was intended, or which so diminish that purpose that the buyer would not have acquired it, or would have given only a lesser price for it, if he had known of them. Article 1648: “The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. In the case provided for in article 1642-1, the action must be brought, on pain of foreclosure, within one year from the date on which the seller may be relieved of the defects or lack of conformity”.